I am a consultant, business adviser, facilitator, trainer and mentor with broad leadership and management experience in both the private and public sectors.

I qualified initially in Hotel Management and then subsequently as a teacher and have held senior positions in hotels and the Further Education and Higher Education sectors.

For a number of years I managed an award-winning School of Hospitality and Service Management. I specialise in service management, quality assurance, business mentoring and partnership project assignments and have significant experience in the Tourism and Hospitality sectors.

Specific project work has been cited as a 'key strength' by Ofsted in two separate inspections and twice as 'outstanding' during Quality Assurance Agency reviews in 2014 and 2015. I have worked with organisations of all types and sizes, and have been instrumental in developing and sustaining successful partnerships and consortia.

People matter to me and I have a personal mission to support and enable individuals, organisations and partnerships to achieve their goals and ambitions. When developing and maintaining partnerships which are truly ‘win-win’ and which deliver the best possible outcomes I believe in the importance of building trust & a set of shared values, mutual respect and excellent communications as cornerstones and prerequisites of effectiveness.

I am a Fellow of the Institute of Hospitality, and a Member of the Institute of Customer Service and the Institute of Enterprise and Entrepreneurs. I have ILM/SFEDI accreditation and am an Assessor for the Hospitality Assured Business and Service Excellence Standard. I am a Member of the Chichester Chamber of Commerce and Industry.

Expertise and Potential Contribution

• A consultant, facilitator and mentor with broad experience in the public and private sectors
• Specialist knowledge of quality assurance, service excellence and service management.
• Significant experience of working in the tourism sector as a business advisor, coach, researcher and product developer.
• Proven and effective leadership, communication and partnership building & maintenance skills
• Sound project, research and interim management record leading to excellent outcomes.
• Experienced with supporting individuals, businesses and organisations of all sizes with improvement and development activities using contemporary models.
• SFEDI Gold Standard Accreditation
• Experienced self-assessment practitioner; EFQM Excellence Model & Hospitality Assured Assessor
• Qualified teacher and trainer, with experience in both further and higher education sectors
• Trained Coach and Mentor (Clutterbuck Associates and People 1st)
• Registered with the UK Register of Learning Providers (UKRLP 10029499)
• 32 years’ experience as Managing Director of a company

DISC Profile – Values Martin Brunner (MB) brings to the Organisation:

MB’s greatest contribution will be his enthusiastic and persuasive characteristics that will assist in winning over clients and colleagues alike. His bent towards a logic and systematic approach, coupled with his outgoing nature, makes him a natural communicator. His energetic and mobile nature will ensure that he continually attempts new and novel projects which his colleagues will be willing to follow.’